If a Device Doesn’t Work, Try Updating Its Driver

When installing a new device, and it doesn’t work, don’t automatically assume that the device is defective. The problem is more likely to be a driver issue, especially if you are running a different Windows version than the driver was specifically written for.

Visit the device manufacturer’s Web site and download any updated drivers or patches and install them. Only after you have installed the most recent driver and software versions should you seriously suspect a physical problem with the hardware.

If you can’t make a new device work, don’t be shy about calling the toll-free support line for the hardware manufacturer. Their telephone support technicians will be aware of any late-breaking issues with the device, and if they can’t help you make it work they can direct you to the Returns department.